Refund and withdrawal policy

This page explains your right of withdrawal from contracts concluded at a distance with Version2 j.d.o.o., the conditions under which refunds are granted, and the standard withdrawal form required by law. It applies to all purchases made through our website at www.version2.hr.

For full purchase terms, including payment, delivery, and liability, please refer to our Terms and Conditions.

Under the Croatian Consumer Protection Act (Zakon o zaštiti potrošača, NN 19/22, 59/23, 59/26), which implements EU Directive 2011/83/EU on consumer rights, consumers who purchase goods or services online have the right to withdraw from a distance contract within 14 calendar days without giving any reason and without incurring any costs other than those specified in this policy.

Withdrawal Period

• For goods: The withdrawal period expires 14 days from the day on which you, or a third party other than the carrier indicated by you, acquires physical possession of the goods. Where multiple goods are ordered in one order and delivered separately, the period runs from the day on which you acquire physical possession of the last good.
• For services: The withdrawal period expires 14 days from the day of the conclusion of the contract.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

How to Exercise the Right

To exercise the right of withdrawal, you must inform us of your decision to withdraw from the contract by an unequivocal statement. You may:

• Use our online cancellation form at Cancel a contract. It takes effect the moment you send it, and we email you written confirmation with the date and time straight away.
• Send an email to: office@version2.hr
• Send a letter by post to: Version2 j.d.o.o., Novigradska ulica 21, 23000 Zadar, Croatia

You may use the Standard Withdrawal Form provided in Section 5 below, but it is not mandatory. Any clear statement of your decision to withdraw from the contract is sufficient.

The right of withdrawal does not apply in the following cases, as provided by law.

3.1 Digital Business Cards (Custom Goods)

Under Article 86, paragraph 1, point 3 of the Croatian Consumer Protection Act (implementing Article 16(c) of EU Directive 2011/83/EU):

The right of withdrawal does not apply to the supply of goods that are made to the consumer's specifications or are clearly personalized.

All Version2 digital business cards are custom-manufactured products. Each card carries artwork unique to the customer (whether the customer uploads their own print-ready artwork or commissions our design service to prepare the artwork from a brief) and is programmed with the customer's NFC profile link. In either case, the card is produced to the customer's individual specifications.

Because each card is produced to the customer's individual specifications, the right of withdrawal does not apply to digital business card orders once production or personalization of the card has begun (i.e. once we have started processing your uploaded artwork for print or have begun preparing artwork from your brief).

The customer is clearly informed of this exemption and expressly acknowledges it before completing the purchase.

3.2 Digital Services (Web Design, SEO, and Other Services)

Under Article 86, paragraph 1, point 1 of the Croatian Consumer Protection Act (implementing Article 16(a) of EU Directive 2011/83/EU):

The right of withdrawal does not apply to service contracts after the service has been fully performed, if the performance began with the consumer's prior express consent and their acknowledgment that they will lose their right of withdrawal once the contract has been fully performed.

For web development and other digital service contracts:

• Before work begins: You retain the full right of withdrawal during the 14-day withdrawal period, provided that you have not given express consent for work to begin.
• When you approve project kickoff (by signing the project proposal or giving express written consent to begin work) you consent to the start of performance and acknowledge that the right of withdrawal will progressively lapse as the service is performed.
• Partial performance: If you withdraw after performance has begun but before the service is fully completed, you are liable to pay an amount proportional to what has been provided up to the time you communicated your withdrawal, in comparison with the full scope of the contract.
• Full performance: Once the service has been fully performed with your prior express consent, the right of withdrawal no longer applies.

If the right of withdrawal applies to your purchase and you exercise it within the statutory period, the following effects apply.

Reimbursement

• We will reimburse all payments received from you, including the costs of delivery (except for supplementary costs arising from your choice of a type of delivery other than the least expensive standard delivery offered by us).
• Reimbursement will be made without undue delay and in any event within 14 days from the day on which we are informed of your decision to withdraw from the contract.
• We will use the same means of payment you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of the reimbursement.
• We may withhold reimbursement until we have received the goods back, or you have supplied evidence of having sent back the goods, whichever is the earliest.

Returning Goods

• Send the goods back to: Version2 j.d.o.o., Novigradska ulica 21, 23000 Zadar, Croatia
• Without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal to us.
• The deadline is met if you send back the goods before the 14-day period has expired.
• The direct cost of returning the goods is borne by you (the consumer).
• You are liable for any diminished value of the goods resulting from the handling of the goods other than what is necessary to establish the nature, characteristics, and functioning of the goods.

The following form is provided in accordance with Annex I(B) of EU Directive 2011/83/EU and the Croatian Consumer Protection Act. You may use this form to exercise your right of withdrawal, but it is not mandatory.

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MODEL WITHDRAWAL FORM

(Complete and return this form only if you wish to withdraw from the contract)

To: Version2 j.d.o.o., Novigradska ulica 21, 23000 Zadar, Croatia Email: office@version2.hr

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*) / for the provision of the following service (*):

________________________________________________________

Ordered on (*) / received on (*): __________________________

Name of consumer(s): _____________________________________

Address of consumer(s): ___________________________________

Signature of consumer(s) (only if this form is notified on paper): ____________________________________________

Date: ___________________________________________________

(*) Delete as appropriate.

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Separate from the right of withdrawal, you are entitled to a remedy if you receive a defective product. This right exists under the statutory conformity guarantee and is independent of the withdrawal period.

Digital Business Cards

If your digital business card has a manufacturing defect, including but not limited to a non-functional NFC chip, an NFC link that we programmed incorrectly, printing errors caused by us (defects in how we reproduced the agreed artwork), or physical defects present upon delivery:

• Notify us within 30 days of delivery by email or phone.
• We will replace the defective card at no additional cost to you, including shipping.
• If replacement is not possible, we will issue a full refund.

The following are not covered as manufacturing defects:

• Physical damage caused after delivery (drops, bending, scratching, water exposure)
• Damage resulting from use inconsistent with the product's intended purpose
• Errors in artwork you uploaded, which we print as supplied (we do not proof or correct uploaded artwork)
• Changes you wish to make to your digital profile after the card was produced (your profile content is managed separately by you at app.version2.hr and can be updated at any time without affecting the printed card)

How to Report a Defect

• Email: office@version2.hr
• Phone: +385 99 561 7706
• Please include your order number and a description or photograph of the defect.

We will acknowledge your report within 3 business days and provide a resolution within 14 days.

When a refund is due under this policy:

• Card payments (via Stripe): Refunded to the original payment method. Please allow up to 14 days for the refund to appear on your statement, depending on your bank or card issuer.
• Bank transfers: Refunded to the bank account from which the payment was made, within 14 days of approval.
• Other payment methods: Refunded using the same means of payment used for the initial transaction, unless you expressly agree otherwise.

You will receive an email confirmation when the refund has been processed.

If you have questions about this policy, wish to exercise your right of withdrawal, or need to report a defective product:

Version2 j.d.o.o. Novigradska ulica 21, 23000 Zadar, Croatia Email: office@version2.hr Phone: +385 99 561 7706

For general purchase terms, see our Terms and Conditions. For information on how we handle your personal data, see our Privacy Policy. For information on cookies and tracking technologies, see our Cookie Policy.