AI
AI can take on the work that comes back every day, like answering the same questions, copying orders between programs and chasing unpaid invoices. That leaves more of your day for customers and for the decisions that are yours to make.
Everyday work
In every business some jobs come back every week and take time more than judgement. These are the usual ones in four kinds of business, with what AI does with each and the part that stays with you.
Every weekShop and web shop
AI takes it on
Answering “is it in stock?” and “when will it arrive?”
Answers from your stock list and the courier’s tracking, and passes anything unusual to you.
Chatbot
Copying web orders into the invoicing program
Copies each order across and stops at any order that doesn’t match.
Agent
Writing descriptions for new products
Drafts them from the supplier’s sheet for you to check.
Assistant
Replying to reviews
Drafts a reply in the reviewer’s language, and you decide what goes out.
Assistant
Stays with you
Choosing what to stock next season
Advising the customer who isn’t sure what to buy
Chatbot, assistant, agent
These are working distinctions for choosing what to build. What decides it is the job itself and who checks the result.
hi do you deliver on saturdays? need 2 olive trees for the terrace
Yes, on Saturdays until 13:00. Two trees fit in one delivery.
From the delivery terms, section 4
A person keeps the terms up to date
Answers questions in a conversation.
Hello, we can bring both olive trees on Saturday morning. The 180 cm trees take two people to carry, so we’ll call you to agree the time.
Price listDelivery terms
A person checks it first
Helps a person find information, prepare work or use approved tools.
Passed to a person
Runs an agreed sequence of steps and passes the exceptions to a person.
What we build
Each one starts from a task you already do. Which one fits depends on the job and on who checks the result.
01 / 04
AI inside the software you already run, working from your own documents and records.
02 / 04
One job carried from start to finish, with a person on every exception.
03 / 04
Sessions by role, practised on the work your team already does.
04 / 04
For documents that have to stay inside your company, and for deployments with rules of their own.
Works with the tools you have
Integrations and agents work inside the software your team already uses, so questions, approvals and records stay where people look for them.
Limits
We look at these before recommending a build. When one of them isn’t settled, that’s where the work starts, and often it’s work your team can do without us.
An assistant can only work from what it can read. When the answer lives in someone’s head, the system has to say so and pass the question on, and that’s how we build it.
Who may see a margin, approve a refund or change a booking has to be decided first. We set those rules in the system’s access, so it can’t show what it never received.
A task without clear steps is hard to hand over to anyone, software included. Writing the steps down is often the most useful part of the first week.
A rule in your existing software, a form or a scheduled export sometimes does the job for less. We’ll say so before we quote an AI build.
Where to start
Interviews with your team, a check of your data and a written verdict on whether to build. The fee is credited against any AI build that follows.
Responsibility
Your side
Our side
Our own build
It answers from what we’ve published, turns a price question into a quote in the calculator and can book a free 10-minute call. It says it’s an AI, and someone from the team can take over the conversation.
It can
It leaves to people
Let’s talk
One task is enough to start. We’ll tell you whether it’s ready for AI and what the first step would be.
