AI Agents
We build agents for a defined task.
An agent can move a piece of work through several steps, using the permissions it’s been given. We define the task, the conditions for continuing and the point where a person takes over.
How the workshop handles messages
Relay ran with exactly this procedure. The clauses its notes cite are marked.
Hands the decision to a person
- Clause 1
Match every sender to a customer or supplier record before acting on their message.
- Clause 2
Check supplier invoices line by line against the purchase order, the goods receipt and the contract prices. Put an invoice with any discrepancy on hold.
- Clause 3
Never pay, dispute or accept an invoice alone. Prepare the dispute and ask the owner to approve it before anything goes to a supplier.
The workshop owner approves
- Clause 4
Parts orders up to 50 EUR for a customer repair can be placed without approval.
- Clause 5
Quote customers from the workshop price list. Hold a slot for up to 24 hours while they decide.
- Clause 6
Brakes, a crash or an injury go to the mechanic on duty. Safety warnings are fine; do-it-yourself repair instructions are not.
The mechanic on duty takes over
In the recorded photo run, the crash inspection goes to the mechanic on duty.
- Clause 7
Write to customers and suppliers in the language and tone they used. Address suppliers formally.
- Clause 8
Before every step, note briefly what you are checking and why.
Its notes from the run14 recorded steps
- 01
Match the sender racuni@•••••.hr to a supplier record before acting on invoice VP-2026-0917, per clause 1.
suppliers.findClause 1 - 03
Pull PO-5521 lines to compare ordered quantities and prices against invoice VP-2026-0917, per clause 2.
purchase.orders_getClause 2 - 06
Chain overcharge on line 1 of VP-2026-0917: 10 units at 38.90 invoiced against contract price 31.50 in Prilog 1.
calculator.evaluate - 12
Invoice VP-2026-0917 has four discrepancies totalling 218.80 EUR net, so it goes on hold under clause 2.
invoices.set_statusClause 2 - 13
Prepare the formal Croatian dispute letter for VP-2026-0917 listing the four items totalling 218.80 EUR net, for the owner to approve under clause 3.
mail.draftClause 3 - 14
Clause 3 requires the owner to approve the dispute before it goes to the parts supplier; draft D-3301 covers 218.80 EUR net.
approvals.requestClause 3 Waiting for your approval
The workshop owner approves
What one is made of
- 1
The trigger
Where work arrives: one number, one inbox, one folder.
- 2
What it may touch
Each system is a tool with its own limits. It can only use what it’s been given.
- 3
The steps
The procedure, written in your words, where your team can read it and change it.
- 4
The stop
Every case it must not decide, written down before it runs.
- 5
The approval
A named person decides, and someone else when they’re away.
- 6
The log
What it did and why, in sentences you can search.
An agent is a piece of software. It has no judgement about your business beyond the rules you write with us, and the responsibility for what it does stays with people.
The work
Each of these jobs has a point where the agent stops.
These are six jobs people ask us for. Each one repeats, has a written rule for the ordinary case and has a moment software shouldn’t decide.
A customer writes an order the way they speak, on WhatsApp or by email. It’s matched to your items and prices, checked against stock and the delivery cutoff, and prepared.
- A message
- Matched to your items
- Draft order
- You post itStops and waits for a person
Log
- A message
- Matched to your items
- Draft order
- You post it
If the job is mostly answering questions from your own documents, that’s AI Integration.
One of ours, working
Relay reads a bike workshop’s inbox.
We built Relay to work through a small business’s inbox under a written procedure. Each step comes from a recording of an actual model run, kept in the order it happened.
It stops at the approval and waits. Sending the letter it prepared, or taking the job over, is the decision a person makes.
Parts supplier
SubjectRačun VP-2026-0917
Poštovani,
u privitku Vam šaljemo račun VP-2026-0917 za Vašu narudžbu PO-5521. Molimo uplatu do 14.10.2026.
Lijep pozdrav,
Sanja
Računovodstvo
Relay14 steps, 68.6 s of model time, 85,469 tokensanthropic/claude-opus-5
Draft letterD-3301
Toracuni@•••••.hr
SubjectPrigovor na račun VP-2026-0917 (narudžba PO-5521)
Poštovana gospođo Sanja,
zahvaljujemo na računu VP-2026-0917 od 14.09.2026. Nakon usporedbe s narudžbom PO-5521, primkom GR-0412 od 14.09.2026. i Okvirnim ugovorom CA-2026-03 dostavljamo pisani prigovor u roku iz članka 9. ugovora. Račun je do rješenja stavljen na čekanje.
1. Redak 1, Lanac KMC X12 126L silver: obračunato je 38,90 EUR po komadu, a ugovorna cijena iz Priloga 1 je 31,50 EUR po komadu. Za 10 komada razlika iznosi 74,00 EUR (članak 4.).
2. Redak 2, Mjenjač stražnji Deore M6100 SGS 12s, 2 komada, 116,00 EUR: roba nije isporučena. Prema primci GR-0412 mjenjači su na čekanju, s potvrđenom isporukom 17.09.2026. Prema članku 6. fakturiraju se nakon isporuke.
3. Redak 4, Zračnica 28" 35-622 FV48: obračunato je 20 komada, a zaprimljeno 16 komada, jer je u pošiljci nedostajala jedna kutija od 4 komada. Razlika iznosi 16,80 EUR (članak 6.).
4. Redak 6, Troškovi dostave, 12,00 EUR: neto vrijednost isporučene robe prelazi 300,00 EUR, pa se dostava prema članku 5. ne naplaćuje.
Ukupna razlika iznosi 218,80 EUR bez PDV-a. Prema našem izračunu ispravan iznos za isporučenu robu je 599,60 EUR bez PDV-a, odnosno 749,50 EUR s PDV-om od 25 %.
Molimo Vas da izdate ispravak računa. Nakon primitka ispravljenog računa uplatu ćemo izvršiti u ugovorenom roku. Mjenjače i nedostale zračnice molimo fakturirati nakon isporuke.
Lijep pozdrav,
Servis bicikala
In English
Formal Croatian letter to the parts supplier: thank you for invoice VP-2026-0917 of 14.09.2026; after comparing it with PO-5521, goods receipt GR-0412 and framework contract CA-2026-03 we submit a written objection within the 8 day period of article 9 and have put the invoice on hold. 1) Line 1 chain charged at 38.90 instead of the contract price 31.50, difference 74.00 EUR for 10 pieces, article 4. 2) Line 2, two derailleurs 116.00 EUR, not delivered, on backorder with delivery confirmed for 17.09.2026, to be invoiced after delivery under article 6. 3) Line 4, 20 tubes invoiced but 16 received as one box of 4 was missing, difference 16.80 EUR. 4) Line 6 delivery 12.00 EUR not chargeable since net value of delivered goods exceeds 300.00 EUR, article 5. Total difference 218.80 EUR net; correct amount for delivered goods is 599.60 EUR net, 749.50 EUR with 25 percent VAT. Please issue a corrected invoice; we will pay within the agreed term after receiving it, and please invoice the derailleurs and the missing tubes after delivery.
Waiting for your approval
Approve sending draft D-3301, the dispute of invoice VP-2026-0917 to the parts supplier: chain overcharged by 74.00 EUR against contract price, 2 derailleurs (116.00 EUR) and 4 inner tubes (16.80 EUR) invoiced but not received, delivery 12.00 EUR charged despite article 5. Total 218.80 EUR net. Invoice is on hold and we request a corrected invoice of 599.60 EUR net.
| Line 1, chain KMC X12 126L, 10 pieces | Invoiced at 38.90 EUR per piece instead of the contract price 31.50 EUR per pieceVP-2026-0917 line 1 against CA-2026-03 article 4 and Prilog 1 | €74.00 |
|---|---|---|
| Line 2, rear derailleur Deore M6100 SGS, 2 pieces | Invoiced although not delivered, on backorder until 2026-09-17, must be invoiced after deliveryGR-0412 shows qty received 0, CA-2026-03 article 6 | €116.00 |
| Line 4, inner tube 28 inch 35-622 FV48 | 20 pieces invoiced but only 16 received, one box of 4 missing from the shipmentGR-0412 qty received 16, CA-2026-03 article 6 | €16.80 |
| Line 6, delivery charge | Delivery charged although net value of delivered goods exceeds 300.00 EURVP-2026-0917 line 6 against CA-2026-03 article 5 | €12.00 |
| Disputed, net | €218.80 | |
Client work
Maestral works through a wholesaler’s evening orders.
Tramontana Gastro supplies hotels and restaurants on the Dalmatian coast. Maestral, the company agent we built for them, turns orders sent on WhatsApp into draft orders overnight. Anything that commits the company to money, a price or a new promise goes to a named person in Slack.
Ordered on WhatsApp at 22:47, drafted as order 18834 at 22:48 and on the van at 5:40. In between, at 23:14, a credit note went to the director for approval in Slack.
- It may
- Draft orders in the ERP, reply to customers inside WhatsApp’s service window, and answer the team in Slack with its sources.
- It stops before
- Moving money, changing a price, a credit limit or a customer’s terms, and posting any document in the ERP.
- Who approves
- Credit notes go to customer service, finance or the director depending on the amount. Out of hours, finance approvals go to the director.
Limits
What an agent won’t fix.
A process without clear rules
If two people on your team would answer the same case differently, settling that comes first, and it’s your team’s work to do.
A decision nobody owns
Approving a payment or sending a binding reply needs a named person and an approval boundary. An agent doesn’t create an owner where there isn’t one.
A job with no judgement in it
Sometimes a rule and a form are enough. Ordinary automation is cheaper to build, cheaper to run and easier to check, and we’ll say so when it fits.
A rule nobody updates
Procedures change, so an agent’s rules and checks need reviewing after launch, which is what care is for. A stale rule goes wrong without anyone noticing.
Responsibility
Your process owner decides which actions may run and which need review. We define the workflow and its checks, and a named person handles the cases it can’t complete.
Questions
The things worth asking first.
What’s an AI agent, in one sentence?
Software that carries one repeating job through its steps inside permissions you set, and stops at the cases you told it not to decide.
Will it do things without asking?
Only the things you’ve listed. Everything else waits for a named person, and the list itself is a document you can read and change.
What happens when it gets something wrong?
The work goes to the person who owns it, with what the agent read and the likeliest answers, and the log says why it chose what it chose. Before launch it runs in parallel with your team on your own past cases, so the wrong answers surface while nothing is at stake.
Can it work with the systems we already have?
It goes through the same door a person uses, so your system’s own checks still apply. Inboxes, WhatsApp, Slack, calendars, an ERP, a web shop, bank exports and e-invoices are all ordinary. If a system has no door at all, you’ll know in the first week.
How long does it take?
3 to 5 weeks for one job end to end, 6 to 9 weeks for three to five that share what they know. The first of those weeks is spent on your real cases.
What does it cost to run after the build?
Care is €190 a month, and the models are billed at what they cost. Usage depends on how much work the agent does, and it’s read back to you every month with the rest of the review.
Who is responsible for what it does?
You are, the same as for anything sent in your company’s name. Your process owner decides which actions may run alone. We define the workflow, its checks and its exceptions, and we answer for those being what we agreed.
Do our customers have to be told?
Yes. Article 50 of the EU AI Act has applied since 2 August 2026: a person must be told they are dealing with an AI system at the first interaction. Every reply an agent sends carries that line, and a person stays one tap away.
Do we own it?
Yes. The code, the rules and the records are yours and they sit in your accounts. The handover includes the procedure your team wrote, so the part that decides how the agent behaves is a document you keep.
Scope and price
The first engagement ends in a written verdict.
We map one task and its exceptions, then test a bounded version against agreed examples. The written verdict records whether it’s ready for a pilot and what remains unresolved.
AI Agent
One workflow run end to end, human approval on exceptions, guardrails, and a dashboard that shows what the agent did.
from €3,300per project, 3 to 5 weeks
Several AI Agents
Three to five workflows with shared memory, escalation to your team, and evaluations on your own cases.
from €7,400per project, 6 to 9 weeks
Agent Care
Monitoring, guardrail updates and a monthly review of what the agent did. Model usage is billed at cost.
€190a month, from handover
The build and the care are separate lines on the quote.